BEFORE YOU ORDER
Customer terms
Effective October 29, 2026 · Version 2026-10-29
These terms apply to food orders placed through The Personal Chef App, operated by Nicholas Madison in Pascagoula, Mississippi.
Ordering and payment
Review your dishes, quantities, choices, delivery date, address, and phone number before paying. Orders must be prepaid online. The app places an order once payment is verified; the chef then confirms availability and delivery details. A checkout that has not been paid does not place a food order.
Prices are shown in US dollars. The secure payment screen shows the total, including any applicable tax, before you pay. Orders for different menu days must be placed separately.
If we cannot fulfill an item or order, we will contact you about it. Any substitute must be agreed with you; if we cancel or cannot fulfill your order, you receive a full refund.
Delivery
Delivery is available in the service area shown at checkout, including Gautier, Pascagoula, and the Mobile corridor. When distance pricing is enabled, delivery is free within the displayed number of driving miles from our kitchen, with the displayed flat fee for farther addresses. The fee is charged once per order. Enter your full street address, city, state, and ZIP code and check your delivery fee before paying. Address changes require a new fee check. If we cannot verify an address or a driving route, online checkout cannot continue until the address and fee are confirmed. Pickup is not offered. Include your unit or business name and any access instructions needed to find you.
The delivery window selected at checkout is a preferred window. The chef confirms timing, including Sunday deliveries. If there is a delay or a problem finding your address, we may contact you using the order phone number. Check My orders for status updates.
If your delivery has a problem, contact the chef promptly so we can work with you to resolve it. An incomplete address or missed call does not automatically waive your rights to a remedy.
Cancellations & refunds
Open My orders, select your order, and tap Request cancellation. No phone call is required.
Cancel within 5 minutes after your payment is verified for a full refund. We wait until that window ends before starting preparation.
After 5 minutes, you can still cancel for a full refund if preparation has not started. Once preparation starts, a change-of-mind cancellation is not guaranteed a refund.
If we cancel or cannot fulfill your order, you receive a full refund. For a missing, incorrect, or unsafe meal, contact us promptly so we can resolve it. This policy does not limit your rights under applicable law.
Refunds are issued by the chef through Stripe to the original payment method. Cancelling an order does not automatically send a refund. Your bank or payment provider determines when the refund appears.
Problems with a meal
For a missing, incorrect, or unsafe meal, contact the chef promptly and provide your order number and a description of the problem. Do not eat food you believe is unsafe. We will review the issue and arrange an appropriate remedy. The cancellation policy does not remove rights or remedies available under applicable law.
Privacy and order contact
We use the contact details you provide for your order, delivery, cancellations, refunds, and related support—not promotional texts. Our privacy notice explains what information the app collects and how it is used.
Using the app
Only place genuine orders using contact details and a payment method you are authorized to use. Keep your order tracking link private: it provides access to order status and cancellation requests.
Before paying, you are asked to agree to these customer terms and the cancellation and refund policy.
Changes and questions
We may update these terms for future orders. The version accepted when an order is placed applies to that order. Questions about these terms can be directed to Nicholas Madison. To cancel, use My orders → Request cancellation; a phone call is not required.