Privacy notice

What we collect

When you order, we collect your name, phone number, optional receipt email, delivery address, delivery instructions, menu selections, delivery date and time, and order totals. We keep order identifiers, payment confirmation and amounts, cancellation requests, order status, the customer terms version you accepted, and related timestamps. Messages submitted through an order’s help form, their timestamps, and whether the chef marked them resolved are stored with the order to resolve your request.

Only include information needed for your delivery in the notes field. Please do not enter payment card details, identity documents, or medical information there.

How we use it

We use this information to prepare and deliver meals, confirm order details, handle cancellations and refunds, answer questions, prevent misuse, and maintain necessary business records.

We use your receipt email and contact you about your orders only. We do not use your order phone number to send promotional texts, specials, or marketing messages. Order contact may include a call or text from the chef about delivery, an unavailable item, a cancellation, or a refund.

Payments

Payment details are entered on Stripe’s payment screen. This app does not collect or store your full card number or card security code. We receive payment status, payment amounts, payment environment, and transaction identifiers needed to manage your order. If you provide a receipt email, we send it to Stripe to request your payment receipt. Practice payments do not send email receipts. Stripe handles the payment information you provide under its own privacy terms.

Who receives information

The chef uses order information and may share the details necessary to complete your delivery with the person delivering your meal. Service providers that host the app, store records, provide sign-in, or process payments also process information to provide those services. The app uses OpenAI Sites, Cloudflare infrastructure, and Stripe for these functions. To check delivery availability and calculate the delivery fee, we send the street address, city, state, and ZIP code to the U.S. Census Bureau geocoding service. We send the resulting coordinates and our delivery starting coordinates to the FOSSGIS routing service, which uses OpenStreetMap data. These distance requests do not include your name, phone number, payment information, or meal selections. Temporary delivery quotes and distance results are stored to verify your fee and avoid repeated lookups.

We do not sell your customer information or use it for targeted advertising. We may disclose information when required by law or as necessary to address fraud, security incidents, or legal claims.

Sign-in and information on your phone

When ChatGPT sign-in is used, the hosting service provides an account identifier, email address, and available profile name for access control. ChatGPT and other service providers have their own privacy terms.

Your browser saves your basket and recent order tracking links on your device so you can return to them. Clearing this site’s browser data removes those saved items from that browser, but does not erase business order records. Anyone with access to your device or an order tracking link may be able to view the order’s status and items or request cancellation. Keep tracking links private.

Hosting and payment services may process technical information such as IP addresses, browser information, session data, and security logs. We have not added advertising trackers to the app.

Keeping information

Order records are stored in the app’s database. We retain information as needed to fulfill orders, resolve payment disputes, maintain tax and accounting records, and meet legal or security obligations. There is no automatic deletion schedule currently configured. We review requests to correct or delete information and may need to keep records for these purposes.

The app uses HTTPS and restricts the kitchen and full customer details to the owner’s signed-in account. No method of storage or transmission can guarantee complete security.

Your choices and questions

You can choose not to provide order information, but we need a name, phone number, and delivery address to fulfill a delivery order. To ask about your information or request access, correction, or deletion, contact Nicholas Madison. We may need to verify that the request concerns your own order. Please do not send full card details.

For order cancellations, use My orders → Request cancellation in the app. A phone call is not required. See the cancellation and refund policy for details.

Changes to this notice

We will update this page and its effective date when our practices change. We will provide any additional notice or choice required by applicable law before making a materially different use of your information.