Cancellations & refunds

Open My orders, select your order, and tap Request cancellation. No phone call is required.

Cancel within 5 minutes after your payment is verified for a full refund. We wait until that window ends before starting preparation.

After 5 minutes, you can still cancel for a full refund if preparation has not started. Once preparation starts, a change-of-mind cancellation is not guaranteed a refund.

If we cancel or cannot fulfill your order, you receive a full refund. For a missing, incorrect, or unsafe meal, contact us promptly so we can resolve it. This policy does not limit your rights under applicable law.

Refunds are issued by the chef through Stripe to the original payment method. Cancelling an order does not automatically send a refund. Your bank or payment provider determines when the refund appears.

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